Privacy Policy

1. Introduction

Iklwa Power (Pty) Ltd ("Iklwa Power", "we", "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR). This policy explains what information we collect, why we collect it, and how we protect it.

2. Information We Collect

When you use our website or submit our contact form, we may collect the following personal information:

• First and last name
• Email address
• Phone number
• Enquiry type and industry
• Message content you choose to send us

We only collect information that you voluntarily provide to us. We do not collect sensitive personal information such as your ID number, banking details, or health information through this website.

3. How We Use Your Information

We use your information solely to:

• Respond to your enquiries and provide quotations
• Send you information you have requested
• Improve our products and services
• Comply with legal obligations

We will not sell, rent, or share your personal information with third parties for their own marketing purposes without your consent.

4. Cookies and Analytics

Our website uses the following cookies and similar technologies:

• Cloudflare Turnstile – protects our contact form from spam and bots. It may set cookies and collect basic technical information to verify you are human.
• Local Storage (theme preference) – remembers your light/dark theme choice on your device. This stays on your device and is not sent to us.
• HubSpot – provides our live chat feature. HubSpot may set its own cookies in accordance with HubSpot's privacy policy.
• Local Storage (form backup) – as a fallback, a copy of your submitted message is stored locally in your browser. This is not sent to us automatically and only exists on your device.

You can control cookies through your browser settings. Disabling certain cookies may affect how some features of the site work.

5. Security

We take appropriate technical and organisational measures to protect your personal information against loss, theft, and unauthorised access. Our contact form submissions are protected by bot-detection technology, and email communications are handled through secure, standards-based mail systems.

6. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct or update your information
• Request that we delete your information
• Object to the processing of your information
• Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, please contact us using the details in section 8 below.

7. Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law. Enquiry records are kept for a reasonable period to serve your request and then securely deleted.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

• Capital Park, Central Ln, Midrand, 2191
• +27 (10) 320 0040
• info@iklwapower.co.za